Design Lab 8 is committed to the privacy of our customers and their data. This page discloses our information gathering and dissemination practices. In short, we will NEVER sell, rent, or give away any of your personal information to anyone, be they an individual or a company. We only use it to process your orders and to keep in touch with you through our newsletter if you choose to receive it, and to collect anonymous data about our web users in order to improve the site’s comfort and ease of use.
What we collect
We may collect the following information:
- Contact information, including email address and phone number – note: your phone number will ONLY ever be used to ensure successful delivery of online purchases
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided. You will always have a choice to opt out of any future such communications, should you choose to do so.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email for these purposes. We may use the information you will provide us then to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your credit card information is always used over a secure SSL connection, and it is only kept temporarily while your card is being charged. After which, your card details are not stored anywhere on site, at any time, on any of our servers or any of our computers. This site also has security measures in place to protect all data from loss, misuse or alteration of the information under our control. We use secure socket layer (SSL) servers and all information is stored securely, accessible only by our own high-level administrators with protected access.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you use such a link and thereby leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. These sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing or other purposes, you may change your mind at any time by writing to or emailing us at https://www.design-lab-8.com/contact-us/
We will NEVER sell, distribute or lease your personal information to third parties unless we have your EXPRESS permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, ONLY if we have obtained your express permission for this purpose. If you would like a copy of the information held on you please contact us or write to:
Design Lab 8
4B, 13 Mui Wo Ferry Pier Rd.
Mui Wo – Lantau
Hong Kong SAR.
(no postal codes in Hong Kong)