Customer Support

Customer Care

Hi! At Design Lab 8 we care a LOT about your customer experience.

We believe the number of returning customers speaks for the way we take care of every single one.

If something does go wrong with your order, you can count on us to make it as right as can be. Just tell us what went wrong, and we'll take it from there.

We hope you'll become part of the ever-growing family of proud Design Lab 8 customers and friends!

Returns & Replacements

We have a 30-day no-questions asked money back guarantee.

Our items are made to the highest standards, and several quality checks are performed on everything that we are packing into your order's parcel.

However, no-one is perfect and accidents do sometimes happen, so in the case of any defect with your items – whether through our fault or because of issues during shipping, we will do everything we can to fix the situation.  We can send you a refund (in return for the faulty items), or we can send you a replacement – it's up to you.

If you would like to inquire about a return or exchange, please contact our customer support staff and we will take it from there.

Payment Information

We accept any of several types of payment: PayPal payments, or any of several major credit cards.

Please note that absolutely no credit card information is stored on our systems at any time: it is all processed through PayPal's secure payments platform.

Shipping & Delivery

We ship to most of the world's countries.

For a fast delivery we use EMS Speedpost, a shipping solution similar to DHL or UPS but more affordable.

Express Registered Airmail is even more affordable, but comes with slightly longer possible delivery times: normal conditions these parcels don't take a couple of weeks or slightly more for delivery.

If you'd rather use FedEx or another courier, please contact us as soon as you have placed your order, and we can organize this for you – please note it might be more expensive than the other options available, so we may have to ask for extra payment in this case.

Any questions? Just contact us!

Please don’t hesitate to get in touch for any reason whatsoever – we’d love to hear from you!

You can get in touch with us in several ways: we do our very best to reply to e-mail within 1 to 2 days on weekdays, as well as most Saturdays. Just click right here.

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